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LOWE ALPINE USA
190 Hanover Street
Lebanon, NH 03766
1-877-888-8533 (toll free)
1-603-448-8873 (fax)
North America Email Hours of operation: M-F, 8am to 5pm EDT
WARRANTY INFORMATION Lowe Alpine guarantees all of its products against defects in materials and workmanship* for the life of the product (not the owner's lifetime) to the original purchaser. And while normal maintenance will help extend the life of the product, it's important to understand and expect that the materials will wear out over the course of common use and time. If you product fails prematurely, please gather any/all proof of purchase - i.e. receipt, credit card statement, order acknowledgment, etc... - and return it to the dealer you purchased it from or an authorized Lowe alpine retailer. If you are unable to get assistance from the retailer, you may contact Lowe Alpine for an RA# (return authorization) provided you have a proof or purchase or other similar documentation. If the product is deemed defective, Lowe Alpine will repair or replace the product at its option. Your statutory rights are not affected by this warranty. *This warranty policy does not cover damage caused by accidents or misuse, nor does it cover the natural breakdown of materials which will occur over extended use and time - e.g. zipper failure, fabric and stitching abrasion. In addition, product seconds, overages, SMUs (special make-ups), and non-authorized retailer purchases are not covered.
GENERAL COMMENT(S) FORM Have a question? Need an answer? Want to say thanks making such great products? Or, if you're just bored and need to talk to someone, feel free to reach out to us through the form below.
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